More about ACAS and Citizens Advice on Employment Matters

You may be considering the merits of downloading the HR Solver app and getting advice from our HR experts versus using ACAS and or Citizens Advice.

Sure both services are free, compared to HR Solver, however, the reason we set up HR Solver is because we believe people deserved more. More than the free services can offer, but not at the horrendous cost of a lawyer. When your job is in the balance you can’t afford high legal fees. That’s why we are passionate about delivering a great service and excellent advice at a low cost.

HR Solver aims to give you advice before the employment relationship has ended, helping you fight your corner and make an employer realise that your ignorance cannot be exploited and that they are obligated to treat you fairly.

Often issues at work are not black and white. Sometimes there are multiple people involved, maybe there is history between you and your manager or even previous grievances or warnings. We understand that you need continuous support which is why for the small fee you get a month’s unlimited advice. You can text us any time and we aim to get back to you the same day. With ACAS you speak to different advisors and their systems don’t capture your initial call or enquiry so you need to explain often complicated situations over and over again. In these cases you are then subject to different advice, which you don’t have a record of and which is often at most ‘vanilla’ in terms of helping you strategically fight against any action being taken against you. HR Solver comes from a real passion to collate the issues and legal points and make it clear to your employer you won’t be pushed over easily and that you understand your rights.

In our research the support from citizens’ advice can also vary dramatically from office to office as well as from advisor to advisor. There is not a generic standard of support nationwide and you may have to wait days for an appointment with an advisor depending on resources locally. Not to mention then needing to go into an office. Additionally, in our research we discovered there was nobody ‘manning’ their online chat. We also found out when supporting a HR Solver user with a problem, that the citizens advice advisor was calling a UK wide company called Peninsula for guidance. This is the same company that was advising their employer and in turn held their grievance and disciplinary hearings on their employer’s behalf… conflict of interest or what?!

So if you really want sincere support and consistent advice from people that care about you getting the best outcome download the HR Solver app today and chat to our advisors.

It’s not free, because it’s better. Please see our pricing page for more information

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